📨FormSG and SMS integration (For gov.sg users)

Plumber offers SMS integration, allowing government staffs to send automated SMS notifications to form respondents. This helps improve communication and reduce response times, streamlining operations.

Why you need this

• This allows agencies to send automated SMS notifications to form respondents

• Deliver better outcomes for the respondents

Sending SMS to respondent or users with Plumber

Before you get started, make sure you've signed into FormSG and have an API created on postman.gov.sg. For more info how to retrieve API key for Postman, click here.

From 1st July 2025, SMS services on Postman will require payment. To learn more about pricing and arrangements, please contact your agency's Point of Contact (PIC). You can find your PIC's details by logging into postman.gov.sg

1. FormSG

Connect the form you wish to receive notifications for

1. After logging into Plumber.gov.sg

2. Click "Template" on the left or "Use a template" on the homepage

3. Click "Send a copy of form response"

4. Click "Use template" on the top right

5. Click "New form response"

6. Click "Connect" at the right

7. Under "Choose connection", click the dropdown

8. Click "+ Add new form"

9. Under "Form URL", paste the form link that you wish to connect to

10. Under "Form Secret Key", paste the form's secret key

11. Click "Connect"

12. A message "Your form is connected successfully." will be shown

13. Click "Save and continue"

14. Under "1. New form response", a green dot will appear as an indication that the form has been connected successfully.

1. Click "Check step"

2. You're done with setting up the FormSG integration!

You're done with setting up the FormSG integration! Next, setting up Twilio integration

2. Postman SMS

1. Delete the step by hovering your mouse over to the right hand side of the action

2. Click on the trash icon