🤝Dynamic response based on respondent selections

It refers to the process of generating different response based on the options selected by the respondents. This approach allows for a more personalized and efficient experience for respondents.

Why you need this

• Save time by streamlining processes and reduce errors. Form admins no longer have to spend time cleaning and arranging responses, as this process can be automated.

As there are many different types of forms that may require such automation, we will focus solely on demonstrating the use of the dropdown field from FormSG. To follow this guide, make sure that your dropdown field contains at least two options.

Send unique response to respondents based on the options they've selected.

Step 1. Trigger: FormSG

Connect the form you wish to receive notifications for

In this example, the demonstration will utilize the dropdown field in FormSG. To follow this guide, ensure that your dropdown field contains at least two options.

1. Under "Choose an app", select "FormSG" as the app.

2. Under "Choose an event", select "New form submission"

3. Click "Continue" button

1. Under "Choose connection", click "Add new connection", a modal will pop out.

1. Enter your Form URL and secret key and click

1. Click "Submit" and a "Your form is connected successfully." text would appear.

2. Choose how you want Plumber to deal with NRICs collected in your form responses. If your form does not collect NRICs select "Do nothing".

1. Click on 'Test step' button and mock data will appear. If you wish to test with actual data, you may submit a response to the live form and it'll appear the next time you click on "Test step".

1. A drop down will appear (as seen in the screenshot below) if the test is a success. Do note that mock data are being used in the example below.

You're done with setting up the FormSG integration!

Step 2: If-then

1. Select "Toolbox" under "Choose an app"

2. Your action step will appear as shown below

1. Click on "Branch 1", a pop up would appear as shown below

1. Feel free to name the branch however you like under "Branch Name", you may it change it afterwards.

2. Under "Conditions", select one of the two responses from drop down field in FormSG, as shown in the diagram below, you will find the drop down response under "Dropdown"

1. Select "Is" under "Is or is not"

1. Select "Equals to" under "Condition"

1. Under "Value", enter the response that is the same as the option. This will ensure the pipe to run to this branch when respondent selects the relevant option.

2. Click "Continue" and "Test Step"

3. You will see a green box with a tick appearing as shown below.

1. Click "Continue"

2. Click on "+" to create a new action within the branch

3. Under "Choose an app" , select "Email by Postman"

4. Under "Choose an event", select "Send Email"

5. Under Postman action, craft your message unique to this branch.

6. Repeat step 3 to 15 for branch 2 and subsequent branches (if you have any others)