Government Agency Privacy Statement

This Government Agency Privacy Statement (β€œPrivacy Statement”) must be read in conjunction with the Terms of Use that accompany the applicable service you are requesting from us (the β€œService”).


1. This is a Government agency digital service.

2. Please note that:

2.1. We may use "cookies", where a small data file is sent to your browser to store and track information about you when you enter our digital services. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred digital services. While this cookie can tell us when you enter our digital services and which pages you visit, it cannot read data off your hard disk.

2.2. (not used)

2.3. The Service may utilise cookies to facilitate authentication and/or login to the Service. If such cookies are rejected, you might not be able to use the Service.

3. Please see the Annex for any additional terms or information.

4. Nothing in this Privacy Statement shall be construed as limiting or prejudicing our rights at law to collect, use or disclose any data without your consent or agreement.

Use of data

5. We may request or collect certain types of data from you in connection with your access or use of the Service. The data that may be requested/collected include those identified in the Annex herein. Your data may be stored in our servers, systems or devices, in the servers, systems or devices of our third party service providers or collaborators, or on your device, and may be used by us or our third party service providers or collaborators to facilitate your access or use of the Service. We or our third party service providers or collaborators may collect system configuration information and/or traffic information (such as an IP address) and/or use information or statistical information to operate, maintain or improve the Services or the underlying service of the third party service provider or collaborator. For the avoidance of doubt, in this Privacy Statement, a reference to a third party service provider or collaborator includes other third parties who provide a service or collaborate with our third party service provider or collaborator.

6. If you provide us with personal data, or where we collect personal data from you:

6.1. We may use, disclose and process the data for any one or more of the following purposes:

6.1.1. to assist, process and facilitate your access or use of the Service;

6.1.2. to administer, process and facilitate any transactions or activities by you, whether with us or any other Government Agency or third party service provider or collaborator, and whether for your own benefit, or for the benefit of a third party on whose behalf you are duly authorized to act;

6.1.3. to carry out your instructions or respond to any queries, feedback or complaints provided by (or purported to be provided by) you or on your behalf, or otherwise for the purposes of responding to or dealing with your interactions with us;

6.1.4. to monitor and track your usage of the Service, to conduct research, data analytics, surveys, market studies and similar activities, in order to assist us in understanding your interests, concerns and preferences and improving the Service (including any service of a third party service provider or collaborator) and other services and products provided by Government Agencies. For the avoidance of doubt, we may also collect, use, disclose and process such information to create reports and produce statistics regarding your transactions with us and your usage of the Services and other services and products provided by Government Agencies for record-keeping and reporting or publication purposes (whether internally or externally);

6.1.5. for the purposes of storing or creating backups of your data (whether for contingency or business continuity purposes or otherwise), whether within or outside Singapore;

6.1.6. to enable us to contact you or communicate with you on any matters relating to your access or use of the Service, including but not limited to the purposes set out above, via email, push notifications or such other forms of communication that we may introduce from time to time depending on the functionality of the Service and/or your device.

6.2. We may share necessary data with other Government Agencies, and third party service providers in connection with the Service, so as to improve or facilitate the discharge of public functions and/or serve you in the most efficient and effective way, unless such sharing is prohibited by law.

6.3. We will NOT share your personal data with entities which are not Government Agencies, except where such sharing is necessary for such entities to assist us in providing the Service to you or for fulfilling any of the purposes herein.

6.4. For your convenience, we may also display to you data you had previously supplied us or other Government Agencies. This will speed up the transaction and save you the trouble of repeating previous submissions. Should the data be out-of-date, please supply us the latest data.

6A. Please note that we may be required to disclose your data by law, including any law governing the use/provision of any service of a third party service provider or collaborator.

7. You may withdraw your consent to the use and disclosure of your data by us with reasonable notice and subject to any prevailing legal or contractual restrictions; however, doing so may prevent the proper functioning of the Service and may also result in the cessation of the Service to you.

Protection of data

8. To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies.

9. The Service may contain links to external sites or services whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites or services and encourage you to consult the privacy notices of those sites or services.

Contact information

10. Please contact if you:

10.1. have any enquiries or feedback on our data protection policies and procedures; or

10.2. need more information on or access to data which you have provided to us directly in the past.


11. In this Privacy Statement, β€œGovernment Agencies” means the Government (including its ministries, departments and organs of state) and public authorities (such as statutory boards) and β€œpersonal data” shall have the same meaning as its definition in the Personal Data Protection Act 2012, provided our obligations in respect of personal data do not apply to:

11.1. Business contact information; and

11.2. Personal data of a deceased individual. However, clauses relating to the disclosure of personal data and protection of personal data shall apply in respect of the personal data of an individual who has been dead for 10 or less years.

This version of the Privacy Statement is dated 3 May 2024.


  1. Name of Service: Plumber

  2. Types of data requested/collected

    1. If you are a Plumber user, please note that GovTech will collect: (a) your email address; (b) other contact details; (c) details of your browser client; (d) device brand; (e) operating system; and (f) IP address. When you use an integration with a payments feature, GovTech will collect information on the goods/services purchased, including the quantity and value of the same. GovTech will also collect all data traversing Plumber automations but will only access such data for troubleshooting and support purposes.

    2. Interoperational Applications that are integrated with the Service may access, retrieve, transmit, upload, post, delete, collect, maintain, use, store, or otherwise process certain of your data, content, or information for their further use. When you integrate Interoperational Applications, we will collect the information that is necessary to enable access to the Interoperational Application and any data or content contained within the Interoperational Application required to effect the action or command. The Interoperational Application will share information with us, and we will share information with the vendor of the Interoperational Applications. Collection, use and disclosure of such data, content or information by the provider of the Interoperational Application are subject to separate terms.

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