📧Email customised acknowledgements to respondent

Automate email acknowledgements for your storage mode form so you can provide assurance to respondent's

Why you need this

• Improve user experience when you acknowledge form submissions

• Provide assurance when you send users details of their form submission

1. Trigger: FormSG

Connect the form you wish to receive notifications for

1. After logging into Plumber.gov.sg

2. Click "Template" on the left or "Use a template" on the homepage

3. Click "Send a copy of form response"

4. Click "Use template" on the top right

5. Click "New form response"

6. Click "Connect" at the right

7. Under "Choose connection", click the dropdown

8. Click "+ Add new form"

9. Under "Form URL", paste the form link that you wish to connect to

10. Under "Form Secret Key", paste the form's secret key

11. Click "Connect"

12. A message "Your form is connected successfully." will be shown

13. Click "Save and continue"

14. Under "1. New form response", a green dot will appear as an indication that the form has been connected successfully.

1. Click "Check step"

2. Action: Postman

Email customised acknowledgements to respondent

1. Click the second action, which says "2. Send email".

1. When the drawer opens on the right, you will see that some fields have been prefilled.

2. Delete all the variables "Replace this with data/question from step 1."

3. After deleting, select response 1 (or any other response) from your form. (see screenshot below).

1. Repeat step 4 until satisfied

2. Click on on the field under "Recipient email(s)"

3. A drop down would appear, select the response that contains the email address of the respondent.

4. Click "Check step"

5. An email will be sent to the address specified under 'Recipient email(s)'. Note: If you're using mock data, the system will use a test email address.

6. Click "Publish" so the automation becomes active

7. That's it, you're done!

Experience it yourself

Fill out the form below to receive an email acknowledgement!

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