FAQ
A bunch of frequently asked questions arranged according to topic.
1) Can I share my pipe with my colleagues like FormSG collaborator's mode?
It's not possible at this point. The Plumber team is still exploring this feature as it is rather complex. However, you may transfer the pipe to another user.
2) What is the data classification for Plumber?
The data classification for data on the Plumber platform is Restricted and Sensitive (Normal).
3) Why do some email addresses get blacklisted?
There could be several reasons why email addresses get blacklisted. For instance, the recipient may have left the organization and rejoined, or the recipient may have unsubscribed to emails sent out by Postman. You may contact us at Plumber Support for assistance with this.
4) Why can't I connect multi-respondent forms with Plumber?
As multi-respondent forms have just been recently released by the FormSG team, the integration feature has not yet been built. We are currently in discussions with the FormSG team regarding this matter.
5) What types of forms can be integrated with Plumber?
Currently, Plumber is only compatible with FormSG storage mode. Integration with email mode and MRF (Multi-respondent form) is not supported by Plumber. If you need to switch from email mode to storage mode, you can duplicate the form and change its mode to storage.
6) How does "Test Step" and "Test again" work in Plumber?
Previously, both "Test Step" and "Test Again" would test all the steps in the pipeline up to the action associated with the last button click. However, as of September 5, 2024, we've implemented a new change so that clicking either button now tests only the specific step associated with it.
7) I've added new questions to my form, but they're not showing up when I test my pipe. What's going on?
Following the update on 5 September 2024, new questions and responses will only appear after you unpublished your pipe and submit a new response. This ensures that your changes take effect.
Unpublished your pipe
Submit response with the new questions and response
Go back to your pipe.
Click "Test step" on Form
8) How can I better handle Table responses when using Plumber?
Always set a maximum number of rows in your form. This allows you to configure the automation for the highest possible number of rows. If a submission has fewer rows than the maximum, the automation will still function correctly.
For example, if your form's table allows 5 rows to be submitted, you'll have to set up your pipe with all the rows filled. Do a form submission with all 5 rows filled, then reconfigure your pipe from there. Refer to step 7 on how to reconfigure an existing pipe.
9) Can Plumber be used to implement automatic checks on Tiles or Excel spreadsheets? For example, could it send reminders to people who haven't responded?
We do not have the feature to automatically check the status of items in a list (be it Excel or Tiles) and perform actions. For that to work, we would need a feature called "For-each", which we have not built yet. We're looking to explore this feature in after Q1 2025.
10) Why am I not able to find the Microsoft 365 folder created by Plumber?
First, check whether if you're able to locate the folder on the left by accessing this link below.
Next, if you're able to access the link but still unable to locate the folder, please try the follow steps for troubleshooting purposes
Login to Plumber.gov.sg
Open My Apps on the left > M365 Excel > Delete "SG Govt SharePoint" connection
Open OneDrive in your GSIB > Shared > Refresh page
You should now be able to see a folder named after your email address.
Have questions but not answered here? Reach out to us at https://go.gov.sg/plumber-support
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