📨FormSG and SMS integration
Plumber offers SMS integration, allowing government staffs to send automated SMS notifications to form respondents. This helps improve communication and reduce response times, streamlining operations.
Why you need this
This allows agencies to send automated SMS notifications to form respondents
Deliver better outcomes for the respondents
Sending SMS to respondent or users with Plumber
Before you get started, make sure you've signed into FormSG and have an account created with Twilio.
Twilio is a paid service, so make sure you have clearance from your finance team. Note that new accounts on Twilio have a trial feature that allows you to send SMS, so you can try that on Plumber.
Connect the form you wish to receive notifications for
Under "Choose an app", select "FormSG" as the app.
Under "Choose an event", select "New form submission"
Click "Continue" button
Under "Choose connection", click "Add new connection", a modal will pop out.
Enter your Form URL and secret key and click
Click "Submit" and a "Your form is connected successfully." text would appear.
Choose how you want Plumber to deal with NRICs collected in your form responses. If your form does not collect NRICs select "Do nothing".
Click on 'Test step' button and mock data will appear. If you wish to test with actual data, you may submit a response to the live form and it'll appear the next time you click on "Test step".
A drop down will appear (as seen in the screenshot below) if the test is a success. Do note that mock data are being used in the example below.
You're done with setting up the FormSG integration! Next, setting up Twilio integration
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