GatherSG

GatherSG is a lightweight customer relationship management (CRM) tool designed for seamless collaboration and productivity. It helps you digitalise your operations with minimal development effort.

More information about GatherSG can be found here.

When creating your API key on GatherSG to use with Plumber, ensure that you have granted the Admin role.

Update case

Field	Description	Required?
Case UUID	Select the Case UUID for the case you want to update.	✔️
Case status	Select the status to update the case to.
Case fields	Select the fields and enter the values you want to update.

Tag/untag case

Field	Description	Required?
Case UUID	Select the Case UUID of the case you want to tag or untag.	✔️
Tag or untag	Select whether you want to add or remove a tag from the case.	✔️
Tag value	Enter the tag value.	✔️

Create case

Field	Description	Required?
Case type	Select the type of case you want to create.	✔️
Case status	Select the status to assign to the new case.
Case fields	Select the fields and enter the values to include in the new case.	✔️

Common errors

Invalid or missing field values

This error occurs when the field values do not match the expected type. For example, this may happen if you selected a number type but entered a string, or if a required value is missing.

Please enter a valid case uuid

This error occurs when an invalid Case UUID is provided. Ensure that you have selected the correct Case UUID for your case.

Error fetching case fields

If you encounter the error “You have not been granted access to this feature or page” when attempting to refresh the Case fields, ensure that the API key you’re using with Plumber has been granted the Admin role.

FAQ

Is there a guide for GatherSG?

Yes. You can find the guide here.

Is GatherSG free to use?

Yes. GatherSG is free to use. You can find more details in the guide.

Who can use GatherSG?

Only users with gov.sg email addresses (excluding defence.gov.sg and mindef.gov.sg).

How do I log in to GatherSG?

Follow the instructions in the guide.

I cannot find the GatherSG option on Plumber

Submit a request using this form and the team will get back to you.