Get updated on urgent requests w/ Telegram
Receive notifications through Telegram for urgent requests that need responding to quickly
Why you need this
Get alerted of urgent and high priority requests on your personal device
Address these requests quickly
In this use case, we want to get alerted to users who are facing technical difficulties that occur everyday. Here is a sample form below!
Connect formSG to Plumber
Upon clicking "Create pipe" on the homepage
Click on "Choose how you want your workflow to start"
Click on "FormSG"
Under "Choose connection", click the drop down
Click "Add new form"
Under "Form URL", paste the form link that you wish to connect to
Under "Form Secret Key", paste the form's secret key
Click "Connect"
A message "Your form is connected successfully." will be shown
Click "Save and continue"
Under "1. New form response", a green dot will appear as an indication that the form has been connected successfully.
Click "Check step"
You're done with setting up the FormSG integration!
Add logic to only get notified of urgent requests
Choose app and event
Select Logic as the app.
Select Only continue if as the action event.
Set up action
Select the variable that you want Logic to apply to. In this example, we will select question 4's answer variable.
Select the rule that you want to use. In this example, we will select Is and equals
Define the value that you want to compare the variable against. We only accept text input. In this example, the value will be Every day.
Test action
Click Test step.
If the test data pulled in from your FormSg submission has met the conditions, you’ll see a confirmation that the Pipe would have continued.
If the test data pulled in from your FormSg submission has not met the conditions, you’ll see a confirmation that the Pipe would not have continued.
You're done with setting up the conditions to be alerted! Next step: Telegram
Set up a Telegram bot to alert you on urgent requests
Before you can set up your Telegram step, you would need to create a Telegram bot!
Setting up your pipe
Choose Telegram as the app.
Choose Send message as the action event.
Choose connection
Select the connection for your bot.
Set up action
Under the Chat ID field, select the chat you want to send a message to whenever an urgent submission comes in. If you are sending to a group or channel, ensure that you have added your bot to the chat.
Help! My chat does not appear in the dropdown list. This dropdown list shows chats with recent activity in the past 24 hours. If your chat is missing try the following:
For private messages, send your bot a message directly.
For group chats, ensure your bot has been added to the group. Next, either send a message in the group chat (only works if your bot has read permissions) or re-invite your bot to the group. For channels, ensure your bot has been added as an admin to the channel and send a message to the channel with your own telegram account.
Then, click on the refresh ↺ button on the right.
Type in the message you want to send in the Message text field.
Select if you would like to disable notifications.
Click Continue.
Then, click Test Step to verify that the message has been sent as you intended.
You're done with setting up alerts for urgent requests!
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