# Email customised acknowledgements to respondent

{% hint style="success" %}
**Why you need this**

* Improve user experience when you acknowledge form submissions
* Provide assurance when you send users details of their form submission
  {% endhint %}

{% tabs %}
{% tab title="1. Trigger: FormSG" %}

## Connect the form you wish to receive notifications for <a href="#connect-the-form-you-wish-to-receive-notifications-for" id="connect-the-form-you-wish-to-receive-notifications-for"></a>

1. After logging into Plumber.gov.sg
2. Click "Template" on the left or "Use a template" on the homepage
3. Click "Send a copy of form response"
4. Click "Use template" on the top right
5. Click "New form response"
6. Click "Connect" at the right
7. Under "Choose connection", click the dropdown
8. Click "+ Add new form"
9. Under "Form URL", paste the form link that you wish to connect to
10. Under "Form Secret Key", paste the form's secret key
11. Click "Connect"
12. A message "Your form is connected successfully." will be shown
13. Click "Save and continue"
14. Under "1. New form response", a green dot will appear as an indication that the form has been connected successfully.

<figure><img src="https://guide.plumber.gov.sg/~gitbook/image?url=https%3A%2F%2F2212031742-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyVsBiX9OwOL1o9g5hLM%252Fuploads%252FC9XfJoUQzMgUVDvYkZ5W%252Fimage.png%3Falt%3Dmedia%26token%3D795822d6-2674-493a-b543-83aee4cc0170&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=a4be96cd&#x26;sv=2" alt=""><figcaption></figcaption></figure>

15. Click "Check step"
    {% endtab %}

{% tab title="2. Action: Postman" %}

## Email customised acknowledgements to respondent&#x20;

1. Click the second action, which says "2. Send email".

<figure><img src="/files/SZiADrEDxtIvJFYCjou6" alt=""><figcaption></figcaption></figure>

2. When the drawer opens on the right, you will see that some fields have been prefilled.
3. Delete all the variables "Replace this with data/question from step 1."
4. After deleting, select response 1 (or any other response) from your form. (see screenshot below).

<figure><img src="/files/ng5ThWT1QtuMczTQESFg" alt=""><figcaption></figcaption></figure>

5. Repeat step 4 until satisfied
6. Click on on the field under "Recipient email(s)"
7. A drop down would appear, select the response that contains the email address of the respondent.
8. Click "Check step"
9. An email will be sent to the address specified under 'Recipient email(s)'. Note: If you're using mock data, the system will use a test email address.
10. Click "Publish" so the automation becomes active
11. That's it, you're done!&#x20;
    {% endtab %}

{% tab title="Experience it yourself" %}
Fill out the form below to receive an email acknowledgement!&#x20;

{% embed url="<https://form.gov.sg/64928e74e7e1cf0012007ddf>" %}
{% endtab %}
{% endtabs %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guide.plumber.gov.sg/all-workflows/email-customised-acknowledgements-to-respondent.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.