# Ownself Gather

Ownself Gather (OG) is a lightweight customer relationship management (CRM) tool designed for seamless collaboration and productivity. It helps you digitalise your operations with minimal development effort.

More information about OG can be found [here](https://ownself.gather.gov.sg/).

## New instant workflow

This executes actions in your Plumber Pipe when an instant workflow is triggered from OG.

| Fields         | Description                                                 | Required? |
| -------------- | ----------------------------------------------------------- | --------- |
| Encryption key | Enter an optional encryption key for your instant workflow. |           |

### **Additional set up required on Ownself Gather**

**To enable this integration, complete the following steps on OG:**

1. Create a new instant workflow on OG.
2. Copy the webhook URL from your Plumber Pipe.

   <figure><img src="https://2212031742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXyVsBiX9OwOL1o9g5hLM%2Fuploads%2FK8CGvyACon4bpi39NSX1%2FScreenshot%202025-10-28%20at%209.32.24%E2%80%AFAM.png?alt=media&#x26;token=c580f359-611f-43a4-bf44-e7ee0b8f794e" alt=""><figcaption></figcaption></figure>
3. Paste the webhook URL into the "Webhook URL" field on OG.

   <figure><img src="https://2212031742-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXyVsBiX9OwOL1o9g5hLM%2Fuploads%2FEt00e5Tn7liZO3mXLfPy%2FScreenshot%202025-10-28%20at%209.18.59%E2%80%AFAM.png?alt=media&#x26;token=71347a04-ddee-4142-867f-b803e72340aa" alt=""><figcaption></figcaption></figure>
4. Enter the encryption key if you have configured one.

## Check step

To receive real data from OG, you will need to perform an action on OG that triggers an instant workflow.&#x20;

For example, if your instant workflow is configured to run on "Case created", create a new case in OG then return to Plumber and click "Check step" to retrieve the details of the new case.

## Common errors

<details>

<summary>We couldn't find any data from your last test</summary>

This means that no data was received from OG during your last test. Please make sure your instant workflow has been triggered in OG before clicking "Check step" again.

</details>

## FAQ

<details>

<summary>Is there a guide for Ownself Gather?</summary>

Yes. You can find the guide [here](https://go.gov.sg/og-user-guide).

</details>

<details>

<summary>Is Ownself Gather free to use?</summary>

Yes. Ownself Gather is free to use. You can find more details in the [guide](https://dcubeux.gitbook.io/ownself-gather#is-it-free-to-use).

</details>

<details>

<summary>Who can use Ownself Gather?</summary>

Ownself Gather is available to all government officers.

|                                                                                                                                   | How to sign in?                                                                                                              |
| --------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------- |
| <mark style="color:blue;">gov.sg</mark> email holders                                                                             | Sign in directly using your <mark style="color:blue;">gov.sg</mark> email address.                                           |
| Non-<mark style="color:blue;">gov.sg</mark> email holders (TIVO, Agencies without <mark style="color:blue;">gov.sg</mark> emails) | Sign up for an account via Singpass, then request a <mark style="color:blue;">gov.sg</mark> officer to add you to their app. |

</details>

<details>

<summary>How do I log in to Ownself Gather?</summary>

Follow the instructions in the [guide](https://dcubeux.gitbook.io/ownself-gather/basic-guide/signup-login).

</details>

<details>

<summary>I cannot find the Ownself Gather option on Plumber</summary>

Submit a request using this [form](https://go.gov.sg/plumber-support) and the team will get back to you.

</details>